May I cancel my order?

Custom made orders cannot be cancelled. We accept order cancellation only for generic products, and only before the product is processed. We cannot cancel the order if the product is already processed.

What is our return or exchange policy?

You have 3 days from the date of delivery to claim a return or exchange if the product is damaged, stained, defective or incomplete.

How do I apply for an exchange?

To return an item, please WhatsApp us at +92 319 7965526 with the return reason and order details. Once our customer support team approves the return, you will be asked to send the parcel to our warehouse.

Please note that you are responsible for the cost of returning the items to us. 7-10 working days are required for exchange approval.

Do we offer refunds?

Unfortunately, we don't offer refunds. However, where we are unable to offer an exchange or any other solution, we may offer a refund. In the case of a refund, shipping and handling charges will not be refunded. The minimum period for processing a refund is 7-10 working days depending on the mode of payment.